Posted on: 09-09-2016
Job type: Permanent
Sector: FMCG
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Primary contact and interface between design and configuration

Do you have relevant experience from working with SAP APO? Can you pinpoint and translate business needs to technical solutions? Are you ambitious about developing your capabilities in APO even further, in SAP as well as in integrated applications? And do you want to be part of a truly global organization operating in the area between IT, business and services?

Then this role can be a natural next step for you in your career. Carlsberg Global Business Services (GBS) offers a role in the team for Application Services Backend & Analytics supporting Western Europe, with responsibility for ensuring precise and timely resolution of tickets, service catalogue requests and change request developments. The team covers Finance, HR & MDM, BI, Logistics & WMS, and Production, Planning & Procurement.

The Job
As part of the team in Production, Planning and Procurement, you will be the Solution Expert in APO. The APO solution is complex and sophisticated and plays an important role for the centralized supply chain, and you will thus have strong interactions with Group Supply Chain in Switzerland to ensure that business needs are met.

In GBS, you will be the interface between the Solution Architect, the business, the technical specialists in India, and the Functional Service Lead for Production, Planning & Procurement to whom you will report.

As part of an outsourced model, where most configuration takes place in India, your role is much about securing the design and cooperation with the offshored team, where you will act as lead expert within your functional area. You will be involved in change requests through e.g. assisting the offshored team in writing correct functional specifications or sometimes writing them yourself. You will also make integration testing before handing over the solutions to the business.

Some of your responsibilities will include to:

  • drive change requests and secure ticket resolutions either as being the one responsible or by driving 3rd party vendors and offshore team.
  • act as counterpart to the Solution Architect.
  • be part of root cause analyses on problems (in an ITIL structure).
  • participate in solving business critical issues when they occur, sometimes by taking the lead of a task force.

The Profile
We expect you to combine a sufficient knowledge of business processes in APO, combined with technical configuration experience in APO that enables you to quickly see whether a design is technically possible and can be integrated in the existing solutions. Especially, you have experience with Demand Planning, SNP/Deployment and a basic knowledge of gATP and CIF.

As a person, you are motivated by working in a truly global environment and with one of the most complex APO solutions. You are passionate about delivering service and solutions that add value to the business. You have the capabilities and interest to drive and achieve results together with dedicated people across different cultures and functions. In your work, you can prioritize and are not negatively influenced by a high working pace.

Carlsberg Global Business Services is the global provider of business services to all functions, regions and markets in the Carlsberg Group. This includes business process design, system solutions, shared services and system operations. Global Business Services employs approx. 1,200 people. A tight collaboration with the local markets is established in all three regions; Western Europe, Eastern Europe and Asia. The head office for Global Business Services is in Copenhagen.

Nurture your skills in the pursuit of excellence: Carlsberg believe people thrive and perform to their highest abilities when they are in charge of their career paths and professional growth. They will give you lots of responsibility right from the start and expect you to excel at your job and be accountable for your results. They believe that learning on the job and through your peers are as important as learning through formal courses.

Contact information
If you want to know more about the position, please contact Marthe Elise Melby or Camilla Svendsen from Hudson at ph. +45 7027 7733. Please apply through sending your application and resume in  English to Please mark your application “486”.


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