Posted on: 6/29/2017
Job type: Permanent
Sector: Industry and Manufacturing
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Technical Support Specialist
Denver, CO

TechnoAlpin guarantees the highest level of snow quality to satisfy all winter sports enthusiasts around the world. With over 25 years of experience, the company is the global market leader in the snow-making technology sector and has more than 500 employees worldwide.
Your responsibilities
The main responsibility of the Technical Support Specialist is to support (technically and commercially) the TechnoAlpin service and sales teams through the following:

* Technical settlement of upcoming (pipeline) and ongoing projects
* Coordinate and assist service technicians (Installation works)
* Prepare offers, interpret project specifications to find the best solutions for the customer, and pricing of the non-standard components
* Provide accurate and timely quotes in an effort to support new business opportunities
* Ensure timely delivery of purchase-to-order items
* Organize purchasing in timely manner and follow-up on the deliveries
* Organize service technician availability through Service Manager for installations
* Organize subcontracting in a timely manner (when needed)
* Establish good relationships with key suppliers (pumps, compressors, etc.)
* Act as a liaison between the Headquarters and local operations with product definition and communicating of local requirements

Our requirements

* Strong technical aptitude, consisting of understanding of mechanical, electrical, and pneumatic systems
* A two-year degree with relevant work experience or a bachelor's degree in a technical field is highly desired
* 3-5 years of total work experience - ideally strong electronics experience
* Proficiency in the Microsoft Office programs and an understanding of ERP systems
* Must be able to follow the company guidelines utilizing the available tools including the ERP system, published price books, and applying established margins to product and project quotes
* As a technical support person, the expectation is to understand complete systems that are sold through TechnoAlpin or single products that are a part of
* Must be an independent and self-motivated person
* Must have a strong problem solving ability, able to 'think on his feet'
* Drive to grow into a larger technical and sales support role
* Willingness to travel up to 25% of the time with heavier travel during peak project Season

Our offer
TechnoAlpin prides itself in offering excellent employment benefits to our employees including, medical, dental, vision, and 401k with a company match to name a few (see below for details). We also offer comprehensive training and supportive team atmosphere.
Benefit package:

* 100% paid health insurance for the employee and 90% paid health insurance for spouse and family.
* 401(k) package with a dollar for dollar match by the company up to 6% of earnings.
* Long and short-term disability coverage provided at no cost.
* Dental and vision insurance provided at minimal cost.
* Life insurance equal to one year salary provided at no cost.
* 10 days paid vacation escalating after five years of service.
* 13 paid holidays.

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Reference: JO-1706-585
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