Publicada en: 2018-06-12

Tipo de empleo: Indefinido

Sector: Farmacéutica y Asistencia sanitaria

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Cutting-edge Surgical Systems

Exciting medical device company which products are changing the way surgery is performed by utilizing robotic surgical devices to enhance their surgical precision and greatly improve patient benefits.  

The Field Service Engineer II will manage Customer Technical Relations in a territory that includes Zaragoza, Mallorca, Valencia and Barcelona. This position will require you to work independently, manage and prioritize technical escalations, and establish and maintain expectations with both the direct customer and other employees.


  • Analyze customer’s requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer.
  • Ability to autonomously manage and schedule both planned and unplanned appointments with Customers to ensure maximum system reliability, functionality and that Uptime Guarantees are achieved.  Assess and determine follow up visits to ensure maximum system reliability.
  • Use discretion and independent judgment when assessing the functionality and repairing the products.
  • Use discretion and independent judgment when assessing customer-training needs with respect to technical training in an Operating Room environment, and provide both technical training and or technical support as required.
  • Independently manage all administrative duties of role that includes but are not limited to; Spare Parts Inventory, Returned Material Authorizations, Calibrated Equipment, Training Documentation, Preventative Maintenance Scheduling, Service Contracts Billings, System Configurations, and data in Call Escalation database.
  • Support Sales Training and Marketing events by analyzing potential issues and develop independent strategies to resolve.

Job requirements:

  • College degree in applied science or engineering preferred; or equivalent training/experience which may include extensive course work or study in the field of engineering or applied science
  • 3-7 years of experience as a Field Service Engineer required, experience with medical devices preferred
  • Strong written and oral communication skills
  • Good interpersonal skills
  • Good administrative and record keeping skills
  • Good knowledge of Operating Room protocol
  • Track record of solid customer relationships with Surgeons and Hospital staff
  • Proven ability to independently troubleshoot complex electro-mechanical systems
  • An ability to travel up to 25%, dependent upon account distribution


Yolanda Gómez
34 93 415 66 78
Numancia 187, 7º, 2ª
08034 Barcelona

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Referencia: ES_769639

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