Oferta pracy z dnia: 2017-11-16

Rodzaj zatrudnienia: Stałe

Branża: Produkcja i Przemysł

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For our Client, a renowned international manufacturing and trading company operating in B2B area, a leader in its sector, we are looking for candidates for the position of:

Customer Services Coordinator
Nr ref.: PL_763456
Location: Kraków

Key responsibilities:

  •  Being primary internal point of contact for a defined customer base,
  •  Working with and supporting internal and external teams to achieve business objectives and service goals,
  •      Handling day-to-day customer enquiries, management of orders in line with established requirements,
  •  Developing strong relations with customers through managing their expectations in line with business goals,
  •  Inventory/stock management and associated forecast analysis,
  •  Complaint reporting and providing pro-active resolutions to challenging situations,
  •  Placing purchase orders for all products on external/internal suppliers to meet customer requirements,
  •  Constantly improving the level of service as well as of internal and external processes in order to maintain high level of customers satisfaction,
  •  Maintain all documentation and records in proper order,
  •  Exchanging all necessary information with the department manager and other team members.

General requirements:

  • University education,
  •  Proven track record of performing at a high level in a fast paced customer service environment,
  •  Experience in maintaining pro-active contact with key accounts via various communication channels,
  •  Prior exposure to a manufacturing environment,
  •  Quality service oriented, self-initiative, energy, pro-active approach, willingness to take ownership of the front-line service delivered to customers,
  •  Fluent English and good Russian,
  •  Practical experience in using Microsoft Office, SharePoint, CRM and/or Telephony systems,
  •  Readiness to travel, also internationally (Customer visits, review meetings etc.).

Please send us your CV in English. We reserve the right to contact only chosen candidates.

We would like to ask you to sign an agreement allowing us to put your data in our database:
"Wyrażam zgodę na przetwarzanie przez Hudson Global Resources Sp z o.o. z siedzibą w Warszawie, Plac Trzech Krzyży 18 i jej klientów moich danych osobowych zawartych w ofercie pracy przy realizacji przedsięwzięć z zakresu zarządzania zasobami ludzkimi, projektów rekrutacyjnych zgodnie z przepisami ustawy z 29.08.1997 o ochronie danych osobowych (Dz. U. z 2002 r. Nr 101, poz. 926)"Prosimy o załączenie klauzuli.

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Customer Services Coordinator
Numer referencyjny: PL_763456

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