Posted on: 2019-01-04

Salary: GBP 90000.00 -> 120000.00 Per year

Job type: Permanent

Sector: Financial Services

 
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London based Cash Equities House seek a Hands on Production Support Lead. Managing a team of 5 Application Support Analyst all based in London. Technical wise it would be Linux, Windows, Networks, SQL. Scripting languages.

London based Cash Equities House seek a Hands on Production Support Lead. Managing a team of 5 Application Support Analyst all based in London. Technical wise it would be Linux, Windows, Networks, SQL. Scripting languages. The team is split 2 sub teams L1 Support Trader facing i.e. limits, GUI, raising issues and some analytics. L2/L3 more back end DevOps - Algo Static date more trouble shooting. Oversee the Level 1 team and build a relationship with the Algo desk, owning the Level 1 team, taking over the vendor management side for the 3rd party platform providers to make them improve their services. Management of level 1 support team in London. Ownership of incidents from initial response to final resolution. Management of key vendor relationships with a focus on service quality. Implementation and design of change management processes. Capacity and Resiliency planning and testing. Hands on Level 1/2 support. Track record supporting business critical systems and an ability to troubleshoot and communicate effectively in a high pressure environment. A customer focussed self-starter that communicates effectively at all levels. Experience managing one or more direct reports providing an internal or external client facing service. Experience managing vendor relationships and maximising service quality



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Hudson is part of Morgan Philips Group and is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide.


We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Contact

Kamal Jain
+44 20 7187 6332
Hudson
53-64 Chancery Lane
WC2A 1QS London
United Kingdom

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Apply for Production Support Lead - Cash Equities
Job Reference: UK772607

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